Implementations Senior Specialist Plano, Texas, United States

Onbe, a fast-growing FinTech, brings innovation to a rapidly expanding global marketplace, serving as a comprehensive payments partner. We transform the way payments are imagined—as an opportunity for innovation, a source of insight for customers, and a way to connect with partners worldwide. Summary The Implementation Sr. Specialist is responsible for executing high‑quality, timely client implementation projects from kickoff to delivery. The role brings impactful programs to life by understanding client goals and friction points, collaborating with internal partners, and proactively identifying and resolving potential roadblocks. This position is hybrid: you will work onsite two days per week at one of our Chicago, Philadelphia, or Dallas metro locations. Occasional travel may be required. Responsibilities Oversee and execute multiple concurrent implementations for established Onbe clients using structured implementation methodologies, coordinating tasks according to internal processes, configuration standards, and specific client requirements. Manage client and internal stakeholder expectations, translating client requirements and program characteristics to internal partners. Coordinate implementation deliverables and clearly communicate next steps with clients and internal departments, including Account Executives and Client Support. Provide timely status reporting and lead status meetings to ensure clear messaging, outline deliverables, and supervise ownership and status of open issues. Escalate barriers to implementation success, partnering closely with Client Support to resolve issues quickly. Configure and test internal systems to verify that all program requirements have been fulfilled. Lead process improvement efforts and change management for low‑complexity, repeatable implementations for existing clients. Qualifications 3+ years of experience in an implementation or client‑facing onboarding role using proven implementation or project management methodologies. Basic understanding of best practices in project lifecycle methodology and project management principles. Experience with project management tools/software (e.g., Smartsheet, MS Project) preferred. Excellent business writing and communication skills. Knowledge of Microsoft programs including Word, Excel, and PowerPoint. Familiarity with the payment industry ecosystem preferred but not required. Compensation & Benefits The base salary range for this position is $72,000 to $76,650, with eligibility for an annual bonus. Compensation may vary based on qualifications, experience, skills, education, certificates, and market demand. Benefits include medical, dental, vision, wellness programs, 401(k) matching, unlimited PTO, flexible work arrangement, generous parental leave, and more. Diversity & Inclusion At Onbe, a diverse group of people, ideas, and perspectives drive our success. We celebrate differences and affirm belonging, encouraging employees to come as they are and contribute their unique viewpoints. We are constantly evolving our practices to create an inclusive culture for all. Equal Employment Opportunity Onbe is proud to be an equal opportunity employer. We do not discriminate against employees or applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information, or military service. Our equal‑opportunity policy applies to all employment decisions, including hiring, placement, promotion, compensation, training, and leave of absence. #J-18808-Ljbffr