Hybrid Systems Support Engineer I - It Helpdesk
Red River
Chantilly, Virginia, US
About the Role
A technology company in Chantilly, VA, is seeking a Systems Support Engineer I to join their customer-first service desk team. This hybrid role requires answering support calls and resolving issues across diverse client environments. Ideal candidates will have at least 3 years of IT experience, preferably with strong skills in Microsoft 365 and ServiceNow. Candidates should excel in collaboration, empathy, and problem-solving, all while delivering high-quality customer experiences. #J-18808-Ljbffr
Responsibilities
- Respond to support queries
- Troubleshoot IT issues across client environments
- Escalate to Tier-2 when needed
Qualifications
- 3+ years IT experience
- Strong MS 365 and ServiceNow skills
- Customer service mindset
Required Skills
Microsoft 365
ServiceNow
IT helpdesk
customer service
troubleshooting
Keywords
Hybrid
Systems Support
Helpdesk
IT Support
Chantilly VA
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Job Overview
Date Posted
5 days ago
Location
Chantilly, Virginia, US
Job Type
Full-time
Work Mode
Hybrid
Experience
3+ years
Category
Software technology, It support, Systems administration
About the Company
Red River
information technology & services
Chantilly, United States
1500 employees
291M
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