Hvac Dispatching/ Customer Service Representative
One Hour Heating & Air Conditioning
Chattanooga, Tennessee, US
About the Role
One Hour Heating & Air Conditioning - - Responsibilities: Answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls; Notifies clients ahead of time if the Technician is not going to arrive within the scheduled time window; Ensures that each telephone call is answered before the third ring with the approved greeting and script; Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs; Demonstrates above-average verbal and telephone communication skills to engage with clients
Responsibilities
- answer incoming client calls
- dispatch service/maintenance calls
- outbound calls to club members
Qualifications
- customer service skills
- communication skills
- dispatch coordination
Required Skills
verbal communication
phone etiquette
problem solving
time management
CRM proficiency
Keywords
HVAC
dispatch
customer service
phone support
scheduling
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Job Overview
Date Posted
3 days ago
Location
Chattanooga, Tennessee, US
Job Type
Full-time
Work Mode
Onsite
Category
Business operations procurement, Dispatch and scheduling, Customer support and service
About the Company
O
One Hour Heating & Air Conditioning
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