Host
The Cheesecake Factory
Kentwood, Michigan, US
About the Role
The Cheesecake Factory - - Responsibilities: Greet guests and create a positive first impression; Manage seating using a floor plan and seating rotation to promote guest satisfaction; Provide accurately quoted wait times and manage reservations; Answer phones with urgency and assist guests with questions; Demonstrate ownership of sidework and closing tasks
Responsibilities
- Greet guests and create a positive first impression
- Manage seating using a floor plan and seating rotation
- Provide accurately quoted wait times and manage reservations
Qualifications
- No formal qualifications stated, prior host experience is common but not specified
Required Skills
customer service
communication
multitasking
problem-solving
calendar/reservation management
Keywords
host
restaurant
guest service
seating
reservations
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