Help Desk Technician
First National Bank Texas
Killeen, Texas, US
About the Role
Job Description Answer incoming calls
Troubleshoot and resolve technical problems; escalate accordingly
Act as a liaison between company employees and the IT support departments
Support and monitor various software, applications, and hardware
Perform follow-up calls to customers and other IT departments regarding tickets/issues
Effectively communicate with technical and non-technical audiences
Complete company-provided customer service training as required
Periodic travel may be required
Other duties as assigned
Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
May be required to climb ladders and perform overhead and under desk work
Ability to lift up to 50 pounds
FNBT is an equal opportunity employer.
Troubleshoot and resolve technical problems; escalate accordingly
Act as a liaison between company employees and the IT support departments
Support and monitor various software, applications, and hardware
Perform follow-up calls to customers and other IT departments regarding tickets/issues
Effectively communicate with technical and non-technical audiences
Complete company-provided customer service training as required
Periodic travel may be required
Other duties as assigned
Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
May be required to climb ladders and perform overhead and under desk work
Ability to lift up to 50 pounds
FNBT is an equal opportunity employer.
Required Skills
help desk
troubleshooting
customer support
windows
hardware
Keywords
IT support
technical support
help desk
customer service
troubleshooting
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