Help Desk Specialist

*Title: Application Technical Specialist* You could be just the right applicant for this job Read all associated information and make sure to apply. *Pay Rate: $17.00/hr* *Location: Smithfield, RI (Hybrid)* *Schedule: Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST* *Training Schedule: First Week; Mon - Fri, 8-hour shift between 8:00AM - 8:00PM EST* The Application Technical Specialist will support multiple technical rollout projects simultaneously; project timelines may run into evenings, nights, and across different time zones; candidates MUST be willing to move around shift times as required by project needs. The Application Technical Specialist will operate in 8-hour shifts; advanced notice will be given if a shift change is required. Application Technical Specialist will be provided all required training and a handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the assignment, and is fully in-office over an 8-hour shift between an 8AM to 8PM EST window. *Position Requirements:* * A minimum of 1 year of work experience * Basic, strong troubleshooting skills, coupled with computer diagnostic and problem-solving skills * Clear, accurate, and tactful communication skills, both verbal and written * Working knowledge of MS Word, Excel, and Access * Previous experience with IT Ticketing Support Systems (e.g., ServiceNow) preferred * Previous experience with onsite computer hardware deployments/instillations highly preferred * An understanding of intermediate/expert technical xawqmyg terminology preferred * Ability to work independently and occasionally lead/supervise within a group technical installation preferred * A minimum of a High School Diploma or GED required; higher education or additional technical training is a plus Military veterans will be considered, even without specific IT experience *Note: This is a W2 contract role; C2C & 3rd Party Candidates will NOT be considered* ESJMW Pay: $17.00 per hour Work Location: In person