Head Of It | Systems Program Manager (fractional)

Job Title: Head of IT | Systems Program Manager (Fractional)
Location: Remote

About the Firm
52TEN is an established private investment firm based in Scottsdale, Arizona, specializing in the acquisition and repositioning of manufactured housing communities. With a clear and ambitious growth plan, we aim to expand our portfolio of 3+ star communities from 15 to 40 over the next three years. As one of the top 100 community owners in America, 52TEN is recognized for its innovative approach and commitment to delivering The Best Experience in the industryto our investors, residents, vendors, and our team.

About the Role
As our Head of IT | Systems Program Manager (Fractional, 1520 hrs/week), youll own the technology and information foundation that supports a fully remote leadership team and on-site managers across 15 manufactured housing communities and 5 states. Youll assess our current hardware, software, and workflows; create a prioritized roadmap; and lead high-impact transitions from planning through rollout, adoption, and stabilization (e.g., security baseline/MFA, file architecture and governance, vendor/MSP transitions, communications/VOIP, and software platform upgrades such as Google/Microsoft or project management tools). Youll also manage the practical IT essentials, device standards, provisioning and offboarding, asset tracking, and scalable support processes so our team can operate consistently and efficiently as we grow.

Why Work With 52TEN?
At 52TEN, we lead with culturebecause we believe its one of the most defining aspects of our success. Were a fast-paced, goal-oriented company that runs on the Entrepreneurial Operating System (EOS), but we also know that work should complement your life, not consume it. As a fully remote team, we offer the freedom, flexibility, and autonomy to do meaningful work while making more time for what matters most to you.

While each team member brings unique skills and responsibilities, collaboration is at the heart of everything we do. We rally around shared goals, support one another, and strive to deliver the best experiencefor our investors, our partners, and our team.

What Makes 52TEN Different?

• The Best Experience We dont just focus on delivering exceptional experiences for our residents, investors, and vendorswe believe it starts within our team. At 52TEN, we strive for excellence in every interaction, celebrating wins, offering support, and ensuring everyone feels valued.
• True Remote Work Perks Say goodbye to commutes and micromanagement. At 52TEN, you have the freedom to take ownership over your schedule and the ability to do your best work from anywhere.
• A World-Class Team We build a team of high-performing, growth-minded individuals who genuinely care about lifting each other up. Every day is an opportunity to grow together, share knowledge, and push for excellence. Our culture of support ensures that youre always surrounded by top-tier talent with a shared vision.

Do the Following Sound Like You?

• You do the right thing with access, security, and sensitive dataand earn trust.
• You communicate clearly and translate tech into plain English.
• You learn fast and make sound recommendations.
• You turn chaos into a prioritized roadmap and drive execution.
• You deliver transitions end-to-end with clean handoffs.
• You stay calm under pressure and decide quickly.
• Youre proactive, practical, and avoid overbuilding.
• You adapt fast as priorities shift with growth and acquisitions.
• You balance strategy with hands-on help when needed.
• You hold high standards for yourself and vendors.

If this describes you, youre absolutely in the right place! Here are the key responsibilities and qualifications of our next Head of IT..

Key Results (Accountabilities)

• Roadmap & Priorities: Leadership-approved tech roadmap with clear sequencing, resourcing, and budget ranges.
• Major Transitions: End-to-end delivery of key rollouts with cutover, adoption, stabilization, and done metrics.
• Systems Source of Truth: Accurate inventory + integration map showing owners, costs, renewals, access, and data flows.
• File Governance: Organized, permissioned Drive/SharePoint ecosystem with consistent structure and standards.
• Property Onboarding: Repeatable playbook to standardize users/access, devices, core apps, VOIP, and training for acquisitions.
• IT Foundation: Standardized hardware lifecycle + security baseline, supported by a scalable ticketing/SLA support model.
  

Primary Responsibilities

• Assessment & Strategy: Evaluate systems, hardware, workflows, and risk; recommend priorities and sequencing.
• Program Delivery: Lead initiatives like M365/Google direction, VOIP, PM tool upgrades, MSP transition, MFA/password manager.
• Vendor/MSP Management: Own vendor selection, contracts/SLAs, performance, and smooth transitions.
• Documentation & Architecture: Maintain system architecture, integrations/data flows, and the living inventory.
• Information Architecture: Build and enforce Drive/SharePoint structure, permissions, naming, and ownership.
• IT Operations: Run device standards, provisioning/offboarding, asset tracking, security baseline, ticketing, and SOPs.
  

What Were Looking For

• 812+ years of IT experience
• Prior role as Head of IT, IT Director, or similar
• Proven experience architecting and implementing major IT initiatives
• Comfortable being the sole IT resource
• Experience replacing or transitioning away from an MSP
• Strong project management and execution discipline
• US-based
  

Role Details

• Time: ~1520 hrs/week initially; ~812 hrs/week ongoing
• Rate: $100150/hour
• Location: Remote (US only)
• Growth: Opportunity to expand role as company scales

Who We Are at 52TEN

• A high-performing team with the agility of a boutique company and the capability of a large one
• Forward-thinking and tech-savvy, always seeking smarter ways to work
• Deeply collaborativeboth at our communities and across the company
• Committed to investing in our people, equipping you with the tools to thrive in your role and grow beyond it
  

Who Were Not

• Were not stuck in old ways of thinking or focused only on the bottom line
• We dont forget that were people firstwith families, ambitions, and values
• We dont shy away from challenges or growthwe welcome them
• We dont avoid accountability or repeat mistakeswe learn and evolve

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