Guest Service Representative
Vision Hospitality Group
Nashville, Tennessee, US
About the Role
Vision Hospitality Group - - Responsibilities: Deliver outstanding customer service to guests during check-in and check-out; Respond to guest requests with urgency and concern; Maintain knowledge of hotel systems including PBX, key card, PMS reservation systems, and general office machines; Sell and up-sell rooms to walk-ins and phone reservations; Strive for 100% occupancy and 100% guest satisfaction
Responsibilities
- Handle guest check-in/check-out
- Respond to guest requests
- Upsell rooms to guests
Qualifications
- Experience in front desk operations
- Hospitality/customer service
- Knowledge of PMS/ PBX systems
Required Skills
Customer service
POS/PMS systems
Sales/upselling
Keywords
guest service
front desk
hospitality
hotel
Interested in this role?
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