Guest Service Representative
First Hospitality Group
Tallahassee, Florida, US
About the Role
First Hospitality Group - 1653 Raymond Diehl Road - Responsibilities: Welcome arriving guests and complete the hotel's arrival/check-in experience; Engage in purposeful communication and build rapport with guests; Promote hotel brand loyalty programs and upsell when appropriate; Effectively communicate with hotel departments to ensure timely delivery of guest expectations; Maintain professionalism consistent with hotel brand and company expectations
Responsibilities
- Welcome arriving guests and complete the hotel's arrival/check-in experience
- Promote hotel brand loyalty programs and upsell when appropriate
- Coordinate with hotel departments to ensure guest needs are met
Qualifications
- Excellent communication
- Customer service
- Hotel operations knowledge
Required Skills
Guest services
Check-in/check-out
Upselling
Brand loyalty programs
Interdepartmental communication
Keywords
hotel
guest service
reception
customer experience
upsell
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