Guest Service Representative
First Hospitality Group
Findlay, Ohio, US
About the Role
First Hospitality Group - 631 South Main Street - Responsibilities: Greeting and welcoming guests with genuine hospitality, completing a seamless and personalized check-in and check-out experience; Build authentic connections with guests through engaging conversation, identifying both stated and unstated needs; Manage multiple tasks efficiently, including guest requests, phone inquiries, reservations, and administrative duties; Utilize hotel systems and technology confidently to ensure accurate reservations, billing, and guest information; Respond to guest inquiries via phone, email, and in-person communication in a timely, professional manner
Responsibilities
- Greet and assist guests during check-in/check-out
- Handle guest requests and inquiries via phone/email/in-person
- Utilize hotel systems to manage reservations and billing
Qualifications
- Experience in hospitality or guest services
- Strong communication skills
- ability to multitask
Required Skills
customer service
hospitality
communication
multitasking
PMS familiarity
Keywords
guest service
hotel front desk
hospitality
customer experience
reservations
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