Guest Service Representative-courtyard Raleigh/cary/crossroads
CMC Hotels
Raleigh, North Carolina, US
About the Role
CMC Hotels - - Responsibilities: Provide expedient check-in/check-out service; Be knowledgeable of hotel property and in-house events; Provide guests with information concerning hotel policies and amenities/services; Interfacing with the previous shift and managers to be updated on hotel activities; Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition
Responsibilities
- Provide expedient check-in/check-out service
- Interfacing with the previous shift and managers to be updated on hotel activities
- Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition
Qualifications
- customer service experience
- communication skills
- policies and amenities knowledge
Required Skills
customer service
communication
problem solving
hospitality
team coordination
Keywords
guest services
hotel front desk
check-in check-out
hospitality
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