Guest Service Agent
Drury Hotels
Nashville, Tennessee, US
About the Role
Drury Hotels - 555 Donelson Pike - Responsibilities: Serve as the happy, helpful face of our hotel to guests entering and departing our front door; Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution; Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, setup, guest service, and cleanup; Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers; Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude
Responsibilities
- -front desk tasks
- assist with breakfast service
- guest issue resolution
Qualifications
- customer service
- hospitality
- cash handling
Required Skills
front desk
POS/cash handling
guest services
breakfast service
problem resolution
Keywords
hotel
front desk
guest service
hospitality
customer service
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