Guest Service Agent
Drury Hotels
Jackson, Missouri, US
About the Role
Drury Hotels - 225 Drury Lane - Responsibilities: Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution; Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up; Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers; Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude; Serve as the happy, helpful face of our hotel to guests entering and departing our front door
Responsibilities
- front desk operations
- guest service excellence
- problem resolution
Qualifications
- customer service experience
- hotel front desk experience
- cash handling (optional)
Required Skills
front desk
cash handling
guest services
upsell programs
host/bartender support
Keywords
guest service
front desk
hotel
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