Guest Experience Lead
McDonald's
South Bloomfield, Ohio, US
About the Role
McDonald's - 5056 Walnut Street South - Responsibilities: Lead the guest experience: Check in with guests and ensure they are enjoying themselves; Be the solution: Handle guest concerns and provide resolution to their satisfaction; Understand that teamwork is key: Work with team to maintain a welcoming, clean restaurant environment; Be in the know: Offer insights into promotions and McDonalds app features
Responsibilities
- Lead guest experience
- Resolve guest concerns
- Collaborate with team to maintain welcoming environment
Qualifications
- minimum high school or equivalent
- customer service experience
- communication skills
Required Skills
customer service
communication
problem solving
teamwork
conflict resolution
Keywords
guest experience
hospitality
retail
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