Full-time Sales Lead - White House Black Market
White House Black Market
Champaign, Illinois, US
About the Role
White House Black Market - 2000 N Neill St S 602 - Responsibilities: Promotes customer service by greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.; Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.; Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers; prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.; Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.; Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
Responsibilities
- Promotes customer service and assists customers
- Supervises sales associates and coordinates store activities
- Participates in visual merchandising and store operations
Qualifications
- High school diploma or equivalent
- Experience in retail supervision
- Strong customer service and communication skills
Required Skills
customer service
leadership
cash handling
merchandise coordination
coaching
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