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Full Time - Fulfillment Team Lead - Day

Lowe's Kansas City, Missouri, US

About the Role

Lowe's - - Responsibilities: Coach and model service excellence through accurate and high quality picking, staging, and order validation.; Respond to customer and associate questions, resolve issues, and escalate when needed.; Balance service, administrative, and maintenance tasks with fulfillment responsibilities.; Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).; Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.

Responsibilities

  • Coach and model service excellence in picking and order fulfillment
  • Resolve customer issues and escalations
  • Collaborate with sales team on Pro Call Ahead orders

Required Skills

fulfillment warehouse leadership customer service inventory

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Job Overview

Date Posted 6 days ago
Location Kansas City, Missouri, US
Job Type Full-time
Work Mode Onsite
Category Business operations procurement, Logistics, Fulfillment team lead

About the Company

Lowe's