Full Time - Fulfillment Team Lead - Day
Lowe's
Kansas City, Missouri, US
About the Role
Lowe's - - Responsibilities: Coach and model service excellence through accurate and high quality picking, staging, and order validation.; Respond to customer and associate questions, resolve issues, and escalate when needed.; Balance service, administrative, and maintenance tasks with fulfillment responsibilities.; Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside).; Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.
Responsibilities
- Coach and model service excellence in picking and order fulfillment
- Resolve customer issues and escalations
- Collaborate with sales team on Pro Call Ahead orders
Required Skills
fulfillment
warehouse
leadership
customer service
inventory
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