Full-time Customer Service Supervisor
Kohl's
Danville, Illinois, US
About the Role
Kohl's - 3707 N Vermillion St - Responsibilities: Lead, coach and assist associates to deliver speed of service and create a compelling customer experience; Meet or exceed individual goals and support storewide goals; Coach, teach and train associates to execute point of sale and customer service standards; Oversee daily cash-related processes (register and cash balancing, change orders, voided transactions); Use KPIs to make informed business decisions that drive overall store results
Responsibilities
- Lead, coach and assist associates to deliver speed of service and create a compelling customer experience
- Meet or exceed individual goals and support storewide goals
- Coach, teach and train associates to execute point of sale and customer service standards
Qualifications
- 2+ years supervisory/leadership experience in retail
- strong communication and coaching skills
- customer service oriented
Required Skills
customer service
team leadership
training
POS
KPIs
Interested in this role?
Apply now and take the next step in your career.