Ft - Client Support Specialist - Work from Home
BetterRX
Cedar Park, Texas, US
About the Role
[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical-Dental-Vision-Accidental / Company Paid Life-Disability / 401k match / 30 total days PTO - As a Client Support Specialist at BetterRX, you will: Handle inbound support calls and tickets from both hospices and pharmacies; Place outbound calls to proactively check on new users, answer questions and offer brief training sessions to ensure they are confident in how to use the software; Maintain accurate and detailed records of all customer interactions; Contribute to our client-facing Knowledge Center by adding FAQs and tutorials; Support the CX Support Team Lead with meeting and exceeding team KPIs...Hiring Immediately >>
Responsibilities
- Handle inbound support calls and tickets
- Place outbound calls to proactively check on new users and offer training
- Maintain accurate records of customer interactions
Qualifications
- Experience in customer support
- Strong communication skills
- Ability to work remotely
Required Skills
customer service
remote work
problem solving
communication
training
Keywords
client support
remote
customer service
training
knowledge base
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Cedar Park, Texas, US
Job Type
Full-time
Work Mode
Remote
Experience
Up to 2 years
Category
Customer support service, Technical support, Remote work
About the Company
B
BetterRX
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