Front Office Assistant - Family Practice - Riverview
Orlando Health
Wesley Chapel, Florida, US
About the Role
Orlando Health - - Responsibilities: Schedules patient appointments according to practice specific scheduling protocols and patient preference; Obtains accurate and complete patient demographic and insurance information; Processes all requests for medical records according to Orlando Health and department specific policies and procedures; Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience; Assists billing service as requested
Qualifications
- high school diploma or equivalent
- customer service experience in a front office
- ability to handle patient information and HIPAA compliance
Required Skills
appointment scheduling
medical records processing
customer service
demographic and insurance data collection
material handling of requests
Keywords
front office
family practice
reception
medical scheduling
healthcare administration
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