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Front Of House Manager

Chick-fil-A Lorain, Ohio, US

About the Role

At Chick-fil-A, Manager are responsible for all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.


Responsibilities include:

  • Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
  • Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
  • Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
  • Insures that workstations are clean at all times.
  • Insures that cashiers follow cash handling procedures at all times.
  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
  • Perform any of the tasks above as needed throughout shift.
  • Addresses guest issues that may arise; consults with management regarding complex issues.
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
  • Strictly adheres to all Company policies and procedures.


A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:


  • Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
  • Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
  • Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
  • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
  • Scholarship Opportunities - Since 1970, Chick-fil-A has invested more than $112 million in scholarships to help over 67,000 Team Members pursue a college education and achieve their remarkable future — whether it’s with Chick-fil-A or elsewhere.
  • Referral Bonus - Have some awesome friends? Have them come work with you and get paid to do it.
  • Break Meal Allowance - As part of our appreciation to you, we want to feed you each shift you work.
  • Health Insurance Benefits
  • Paid Time Off

REQUIREMENTS

  • Minimum 18+ years old
  • Previous customer service experience preferred
  • Previous leadership experience an asset
  • Hard-working
  • Team-oriented
  • Friendly
  • Honest
  • Great customer skills
  • Ability to stand for extended periods of time
  • Able to Lift More than 25 pounds

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Responsibilities

  • Ensure shift management and guest satisfaction
  • Maintain cleanliness and safety
  • Enforce policies and supervise team

Qualifications

  • Minimum 18+
  • Previous leadership experience preferred
  • Ability to stand for long periods and lift 25+ lbs

Benefits

Flexible hours
Referral bonus

Required Skills

customer service team leadership cash handling food safety inventory control

Keywords

front of house restaurant management fast food operations customer experience leadership

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