Front End/supervisor
The Kroger
Breckenridge, Colorado, US
About the Role
The Kroger Company - 400 North Park Avenue - Responsibilities: Model exceptional customer service and engagement behaviors.; Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.; Spend at least 90% of time on customer approach side of the check lanes.; Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.; Ensure till audits are being performed.
Responsibilities
- Coach staff on engagement and checkout procedures
- Ensure till audits are performed
- Greet and engage customers
Required Skills
customer service
front-end supervision
coaching
check-out procedures
till audits
Keywords
front-end
supervisor
customer service
cashier coaching
retail operations
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