Front Desk Agent
Crestline Hotels and Resorts
Staunton, Virginia, US
About the Role
Crestline Hotels and Resorts - - Responsibilities: Greet and assist guests with check-in and check-out; Answer department telephone within 3 rings; Process all guest check-ins and verify registration information; Handle wake-up call requests and guest faxes; Resolve guest complaints and maintain positive guest relations
Responsibilities
- Greet and assist guests with check-in and check-out
- Answer department telephone within 3 rings
- Process all guest check-ins and verify registration information
Qualifications
- Prior hospitality or front desk experience
- Excellent communication skills
- Ability to handle guest complaints
Required Skills
Customer service
Multi-tasking
Communication
Problem-solving
Hospitality
Keywords
front desk
customer service
hotel
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