Front Desk Agent| Cambria Austin Airport

PM Hotel Group - 7800 East Ben White Boulevard - Responsibilities: Approach each guest interaction with the mindset of exceeding guest expectations.; Driving the hotel shuttle as necessary or required.; Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate.; Promote the guest loyalty program providing recognition and benefits to all present members.; Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.