Filed Engineer ( Desktop / Technical Support )
About the Role
Job Title: Field Engineer
Location: Atlanta, GA 30354
Duration: 03 Months
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Qualifications:
Ability to deinstall/install IT equipment quickly and safely Ability to follow instructions and work independently Experience in large IMAC moves on a tight time frame Ability to follow test script to verify installation is correct Flexibility to work overnight shift if necessary.
Responsibilities:
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centres, and airport locations.
Provides service and customer support during field visits or dispatches.
Diagnoses errors or technical problems and determines proper solutions.
Produces timely and detailed service reports.
Documents processes.
Collects and analyses performance data to provide technical assistance.
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Builds positive relationships with customers. xywuqvp
Ability to use a ladder.
Responsibilities
- Install, move, add, and change IT infrastructure in field environments
- Provide service and customer support during field visits
- Diagnose errors and implement solutions
Qualifications
- Ability to deinstall/install IT equipment
- Experience with large IMAC moves
- Ability to follow test scripts
Required Skills
Keywords
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Apply now and take the next step in your career.