Experienced Veterinary Receptionist

Animal Hospital of Lewisville is seeking an experienced Veterinary Receptionist / Client Service Representative (CSR) to join our fast-paced, team-oriented hospital. This is not an entry-level opportunity. We are looking for a professional who can confidently manage client interactions, support hospital flow, and deliver a high level of service in a busy veterinary or medical environment. If you have prior experience in veterinary medicine, specialty/ER, or human healthcare front desk operations, and thrive in a role that requires multitasking, communication, and attention to detail, we encourage you to apply. At Animal Hospital of Lewisville, we are committed to providing compassionate, high-quality veterinary care to pets and families in Lewisville and the surrounding communities. Our team is supportive, collaborative, and focused on creating a positive, efficient, and professional experience for every client and patient.

• Serve as the first point of contact for clients in person and over the phone
• Deliver professional, efficient, and empathetic customer service
• Guide clients through appointments, wait times, and treatment processes
• Handle sensitive conversations with professionalism and care

• Schedule appointments and manage a high-volume phone system
• Verify patient records, vaccination status, and medical history
• Process invoices, payments, and financial transactions accurately
• Maintain organized and detailed electronic medical records

• Communicate effectively with veterinarians and technical staff
• Support patient flow for both scheduled and urgent appointments
• Assist with prescription and product fulfillment as directed
• Help maintain an efficient and organized front desk environment

This role requires individuals who are confident, organized, and experienced in a fast-paced setting.

• 12+ years of experience as a Veterinary Receptionist, Veterinary CSR, or medical front desk professional
• Proven ability to multitask in a high-volume environment
• Strong communication skills with a focus on client service and professionalism
• Experience with appointment scheduling, phone systems, and payment processing
• Ability to remain calm and efficient in busy or high-stress situations

• Have prior experience in veterinary or healthcare environments
• Can independently manage front desk responsibilities
• Are comfortable handling complex client interactions and busy workflows

• Full-time or part-time opportunities available
• Weekend availability required as needed
• Flexible scheduling based on hospital needs

• Competitive hourly pay, starting at $15/hr+ based on experience
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Employee pet care discounts
• Ongoing training and career development

• Be part of a collaborative and supportive team
• Play a key role in client experience and hospital success
• Work in a fast-paced, engaging environment
• Build a long-term career in veterinary medicine

If you are an experienced Veterinary Receptionist or Client Service Representative ready to make an impact, we'd love to hear from you.

Animal Hospital of Lewisville is a collaborative 4-doctor practice, that share a passion for client-focused communication and practicing small animal veterinary medicine and surgery. We are an established, well-equipped, full-service small animal veterinary clinic in Lewisville, NC, right outside of Winston-Salem, NC. Animal Hospital of Lewisville is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy

Animal Hospital of Lewisville is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.