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Experience Manager

Ulta Beauty Austin, Texas, US

About the Role

Ulta Beauty - - Responsibilities: Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink.; Drive company profitability through operational excellence, top-line sales growth and expense control.; Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies to improve and grow these areas.; Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to drive guest loyalty.; Model a culture of teamwork and guest service excellence by working alongside the leadership team and executing the Guest Engagement Leader program to drive business results.

Responsibilities

  • Promote a culture of accountability to meet store goals
  • Address underperforming metrics and develop improvement strategies
  • Build and coach a high-performing team to drive guest loyalty

Qualifications

  • Experience in retail management
  • Strong leadership and coaching skills
  • Ability to drive sales and guest engagement

Required Skills

customer service leadership coaching sales optimization operational excellence

Keywords

store management retail leadership guest engagement team development operational excellence

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