Executive Housekeeper

The Executive Housekeeper is responsible for:

• Coordinating the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the hotel owners/guests.
• Ensuring compliance with all policies, procedures, and regulations.
• Monitoring both the productivity and qualitative work product for the Room Attendant teams, Housemen, and Public Area Attendants.
• Walking the property completely a minimum of three times daily (AM, Noon, and PM).
• Determining and assigning work cleaning projects and priorities to insure that all quality standards are met.

The Executive Housekeeper's primary responsibilities will include:

• Performing at least three complete property walk-throughs daily (AM, Noon, and PM).
• Determining daily work assignments, projects, and priorities.
• Attending daily pre-shift meetings with the department's staff.
• Inspecting a minimum of ten guest units per day.
• Insuring that all employees in the department have the tools, equipment, and supplies needed to accomplish their respective jobs.
• Monitoring guest corridor traffic and utilization, monitoring carts for neatness and proper positioning so as not to block guests, insuring that housemen remove dirty laundry and bagged garbage on a timely basis.
• Insuring that all closets and carts are fully stocked each morning to generate a continual work flow and avoid related productivity delays.
• Reviewing internal management reports to include: occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts, and schedules.
• Preparing all schedules for the department and forwarding same to the Executive Housekeeper for approval.
• Generating all department purchase orders and forwarding same to the Executive Housekeeper for approval.
• Attending weekly staff meetings.
• Checking periodically each day on any and all special cleaning project work.
• Department responsibility for recruiting, interviewing, hiring, training, disciplining, coaching, counseling, performance evaluations, and terminations as necessary.
• Participating with formation of department annual operating budgets.
• Ensuring that the hotel maintains cleanliness and service standards as defined by any third party affiliations (hotel franchiser) where applicable.
• Enforcing 100% staff compliance with uniform and grooming standards.
• Maintaining housekeeping support and storage areas in a clean, neat, and orderly fashion.
• Performing all supply and linen month end inventories in a timely and accurate manner.
• Insuring that all department employees receive comprehensive training.

• Exposure to scheduling, PO processing, time card calculations, and expense control systems preferred.
• Basic organizational skills.
• Experience with entry-level supervisory skills relating to human resources and willingness to be trained for further development including: interviewing, coaching, counseling, disciplining, evaluations, and train-the-trainer.
• Excellent English verbal and written communication skills.
• Demonstrated computer skills.
• Ability to interact with hotel/hotel guests and staff in a courteous and professional manner.
• Ability to multi-task within specific time constraints.
• Good attitude and work ethic practices.
• Demonstrated ability and willingness to give direction.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to work a flexible schedule including weekends and holidays.
• Team building and motivational skills.

• Education Associates degree in related field.
• Experience Six years of experience in the housekeeping field.
• One year experience as a property level Assistant Executive Housekeeper required.
• Prior experience as a property level Executive Housekeeper preferred.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.