Ft Customer Experience Associate - Work from Home
Bold
Norcross, Georgia, US
About the Role
[Customer Service / Remote] - Anywhere in U.S. / Up to $22 per hour + bonuses / Health, dental & vision / 401k / PTO - As a Customer Experience Associate at Bold, you will: Manage a high volume of customer inquiries through various channels such as phone, email, and chat.; Monitor and respond to customer reviews and feedback, providing timely and professional resolutions; Create and maintain customer accounts and profiles, ensuring accurate and up-to-date information; Proactively identify and troubleshoot customer issues, escalating to appropriate departments when necessary; Educate and guide customers on products and services, promoting upselling and cross-selling opportunities; Collaborate with team members and other departments to improve overall customer experience and satisfaction; Stay updated on company policies, procedures, and product knowledge to provide accurate and efficient support to customers...Hiring Immediately >>
Responsibilities
- Manage a high volume of customer inquiries via phone, email, and chat
- Monitor and respond to customer reviews and feedback
- Educate and guide customers on products and services
Qualifications
- Customer service experience
- communication skills
- problem-solving ability
Benefits
Health, dental & vision insurance
401k
Required Skills
Customer support
CRM usage
product knowledge
upselling
cross-selling
Keywords
remote
customer service
no relocate
work from home
bold
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