Data Analyst - Custom Solutions
About the Role
Job Description: Design, build, and maintain Sigma dashboards that visualize AI and interaction performance across client accounts Lead standardization efforts — developing reusable dashboard templates and a consistent KPI framework Analyze AI agent performance data with a focus on call containment rates Develop and deliver weekly performance scorecards and support quarterly business reviews Partner with Customer Success Managers to prepare and present data-driven insights during client reviews Requirements: Proficiency in Sigma for dashboard development Demonstrated ability to communicate analytical findings to non-technical audiences Experience developing performance scorecards, trend reports, or similar recurring analytical deliverables A structured, detail-oriented approach Benefits: Unlimited Vacation for exempt employees Paid Holidays Competitive medical, dental & vision insurance for employees and their dependents 401K Retirement Plan Stock Options Company-paid life insurance Health & Flexible Savings Accounts Cell phone, gym, and internet reimbursement Paid Parental Leave Tuition Reimbursement Employee Assistance Program (EAP) Free snacks (Denver, and or Fort Lauderdale) Fun events (virtual and in-person)
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