Cx Partner Architect (remote-eligible)
Zoom
Santa Fe, New Mexico, US
About the Role
A technology company is seeking a Technical Partner Advisor to drive successful implementations and customer retention across its Customer Experience portfolio. This role requires at least 8 years of technical experience with Customer Experience solutions, proficiency in CCaaS, and the ability to establish best practices for partner engagements. Responsibilities include managing a portfolio of enterprise customers, supporting partners, and defining technical standards. The position has a hybrid work style and extensive collaboration across teams. #J-18808-Ljbffr
Responsibilities
- Manage portfolio of enterprise customers
- Support partners
- Define technical standards
Qualifications
- 8+ years technical experience
- Customer Experience solutions
- CCaaS proficiency
Required Skills
Customer experience
CCaaS
partner management
technical standards
enterprise customers
Keywords
Cx Partner Architect
Technical Partner Advisor
remote-eligible
hybrid work style
partner engagements
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Job Overview
Date Posted
3 days ago
Location
Santa Fe, New Mexico, US
Job Type
Full-time
Work Mode
Hybrid
Experience
8+ years
Category
Software technology, Customer experience, Partner enablement
About the Company
Zoom
information technology & services
San Jose, United States
7500 employees
4.7B