Customer Support Specialist

Russell Tobin's client is hiring a Customer Support Specialist in East Syracuse, NY

Employment Type: Contract

Location: Onsite (to transition into Hybrid) - East Syracuse, NY 13057

Schedule: Monday-Friday 8am-5pm

Pay rate: $20-$21.50/hr

Responsibilities:

• Handle inbound calls and cases, resolving customer inquiries while delivering a positive customer experience.
• Support distributors, dealers, and end-users with warranty coverage, claims, and product-related questions.
• Accurately document all customer interactions, ensuring complete and up-to-date records.
• Follow established processes and call flows while adapting communication to meet customer needs.
• Process, track, and follow up on warranty claims, providing timely updates and accurate information.
• Meet performance metrics, escalate complex issues as needed, and collaborate with teams while supporting training and documentation updates.

Requirements:

• High school diploma or equivalent required.
• Minimum 1 year of experience in customer service, warranty support, or a related role.
• Experience using systems such as ServiceBench, Salesforce, or SAP.
• Strong verbal and written communication skills with customer-focused approach.
• Ability to analyze customer data, identify trends, and support process improvements.
• Strong organizational, multitasking, and collaboration skills in a fast-paced environment.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.