Customer Support Specialist

Customer Support Job Summary
The customer support representative will be responsible for inbound and outbound calls, providing product information, and helping customers by being informative, empathetic, and eager to solve a customer's issue quickly. Able to listen, learn, and resolve any customer inquiry that crosses your desk.
Customer Support Duties and Responsibilities

• Respond timely to customer issues, working to resolution using all resources available
• Up-sell and cross-sell
• Generate sales leads from calls
• Manage inbound calls, emails, chats, and/or interactive voice response systems
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Meet and exceed personal and team targets, goals, and quotas
• Record, organize and file customer interactions and profile/account changes
• Assist with returns, refunds, and other shipping tasks
• Other tasks may be assigned as needed by the Company

• High school diploma or equivalent
• Experience in customer support, client services, sales, or a related field
• Excellent communication skills via phone and email.
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Multitasking
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously

Customer-focused for positive consumer experience and resolution. If this sounds like you, please apply with your resume.
Benefits

• Weekly Pay, Fridays
• Medical, Dental Vision, and other insurances
• 401k with employer match
• Paid Time Off
• Good worklife balance, no weekends

CallPass conducts preemployment screens upon offer of employment.

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