Customer Support Specialist [full Time - Work from Home]
Teramind
Aiea, Hawaii, US
About the Role
[Customer Service / Remote] - Anywhere in U.S. / M-F 12 to 8 pm EST / Competitive compensation / Flexible PTO / Laptop reimbursement / Ongoing training, development, and career growth - As a Customer Support Specialist, you will: Assist customers with technical issues and troubleshooting over the phone and through email; Provide excellent customer service by listening to and addressing customer concerns and inquiries; Collaborate with cross-functional teams to resolve complex customer issues; Keep accurate records of customer interactions and resolutions; Continuously update knowledge of company products and services; Train and onboard new customer support team members; Work independently and efficiently to meet or exceed performance metrics while maintaining a positive attitude and customer-focused approach. Hiring Immediately >>
Responsibilities
- Assist customers with technical issues and troubleshooting.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Train and onboard new customer support team members.
Qualifications
- Experience in customer service
- Knowledge of company products and services
- Ability to communicate effectively
Benefits
Laptop reimbursement
Flexible PTO
Required Skills
customer service
technical troubleshooting
communication
team collaboration
record-keeping
Keywords
remote
customer support
technical issues
phone and email
training
Interested in this role?
Apply now and take the next step in your career.