Customer Service Representative | Billing Support
Spectrum
Rochester, New York, US
About the Role
Spectrum - - Responsibilities: Answer inbound phone calls related to billing inquiries; Empathize with customers while accurately addressing their billing needs; Establish and grow professional relationships with Spectrum customers; Collaborate with management on customer issue escalations; Represent Spectrum with professionalism and courtesy
Responsibilities
- Answer inbound phone calls related to billing inquiries
- Collaborate with management on customer issue escalations
- Represent Spectrum with professionalism and courtesy
Qualifications
- Experience in customer service or call center preferred
- Strong communication skills
- Ability to handle billing inquiries
Benefits
Employee discounts
Healthcare benefits or 401(k) if offered
Required Skills
customer service
billing support
phone etiquette
problem solving
empathy
Keywords
customer service
billing
call center
spectrum
billing support
Interested in this role?
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