Customer Support Analyst

The Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.

As a Customer Support Analyst your functions would consist of

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication and off template orders.
• Confirmation of order completion.

• Advanced English, as this role has daily communication with native speakers.
• Intermediate Excel knowledge (data entry and editing, formulas, pivot tables).
• 6 months – 1 year of experience with administrative tasks (document filing and organization, purchase order or invoice management, customer support).
• Availability to work 5 days a week, 8 hours per day: It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.