Customer Support Analyst
About the Role
Customer Support Analyst
Employment Type: Contract
Location: Columbia, South Carolina | Hybrid
If you think you are the right match for the following opportunity, apply after reading the complete description.
About the Role
This role supports internal users by resolving issues related to business systems and applications while delivering a high standard of customer service. Success in this position means efficiently troubleshooting problems, clearly communicating solutions, and ensuring users can work without disruption. The ideal candidate is comfortable learning new systems, managing multiple priorities, and working in a hybrid environment.
Key Responsibilities
- Respond to and resolve user inquiries related to applications, systems, and technical processes
- Troubleshoot and research issues using multiple tools to identify root causes and appropriate solutions
- Support internal users by delivering timely, accurate, and customer-focused assistance
- Learn and support existing and newly implemented business applications
- Escalate complex or recurring issues when needed and collaborate with internal teams
- Track, document, and close support requests while ensuring full resolution
- Balance multiple requests by prioritizing tasks and meeting service expectations
Required Qualifications
- Experience in a customer support, help desk, or application support environment
- Hands-on troubleshooting experience with business or enterprise applications
- Strong verbal and written communication skills xywuqvp with a customer-focused mindset
- Ability to manage multiple tasks, prioritize effectively, and work under time constraints
- Comfort working in a hybrid setting with on-site presence multiple days per week
Preferred Qualifications
- Experience supporting tools such as Microsoft 365, Citrix, VDI, or virtual environments
- Familiarity with ticketing platforms such as ServiceNow or Salesforce
- Background supporting users in regulated or structured environments
Responsibilities
- Respond to and resolve user inquiries related to applications, systems, and technical processes
- Escalate complex or recurring issues when needed and collaborate with internal teams
- Learn and support existing and newly implemented business applications
Qualifications
- Experience in a customer support, help desk, or application support environment
- Hands-on troubleshooting experience with business or enterprise applications
- Strong verbal and written communication skills
Required Skills
Keywords
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