Customer Services Representative

Primary City/State:
Phoenix, Arizona

Department Name:
Billing Customer Service

Work Shift:
Varied

Job Category:
Revenue Cycle

POSITION SUMMARY
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements

KNOWLEDGE, SKILLS AND ABILITIES

• Requires the ability to communicate clearly and concisely.
• Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects.

MINIMUM QUALIFICATIONS

• Requires a high school diploma or GED; with a minimum of two years of customer service experience.
• Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.

PREFERRED QUALIFICATIONS

• One year of previous medical billing experience.
• Additional related education and/or experience.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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