Customer Service Specialist- Abbeyville Family Medicine (part Time/day & Evening Shift)
Penn Medicine
Lancaster, Pennsylvania, US
About the Role
Penn Medicine - - Responsibilities: Performs complete and accurate patient registration including walk in, check-in, and/or scheduled.; Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.; Effectively manages general patient complaints/concerns and escalates complex issues to supervisor/manager.; Verifies patient, guarantor, coverage and hospital account information; performs referral/authorization processes and enters orders for tests.; Disseminates or discusses information with patients regarding co-pays, pre-appointment preparation, arrival times, etc.
Responsibilities
- Register patients and manage check-in/out
- Handle patient communications and inquiries
- Escalate complex issues to supervisor
Qualifications
- 1-2 years experience in customer service or healthcare setting
- Excellent communication and problem-solving skills
- Ability to handle sensitive information and maintain confidentiality
Required Skills
patient registration
appointment scheduling
billing information
referral/authorization
customer service
Keywords
healthcare
patient services
front desk
Penn Medicine
Abbeyville Family Medicine
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Job Overview
Date Posted
2 days ago
Location
Lancaster, Pennsylvania, US
Work Mode
Onsite
Experience
Up to 2 years
Category
Healthcare allied health, Patient services, Front desk operations
About the Company
P
Penn Medicine
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