Customer Service Representative
UnitedHealth Group
Dallas, Texas, US
About the Role
UnitedHealth Group - - Responsibilities: Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs; Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues; Scheduling appointments for patients - entering and updating demographics; Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance; Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
Responsibilities
- Answer customer inquiries by phone
- Resolve customer issues with guidance from resources
- Schedule and update patient demographics
Qualifications
- High school diploma or equivalent
- 1+ year customer service experience
- Excellent communication skills
Required Skills
phone support
customer issue resolution
data entry
multi-tasking
demonstrated empathy
Keywords
customer service
healthcare
call center
phone support
data entry
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Job Overview
Date Posted
4 days ago
Location
Dallas, Texas, US
Job Type
Full-time
Work Mode
Onsite
Salary
$50 - $70
Experience
Up to 1 years
Category
Healthcare allied health, Healthcare support, Call center representative
About the Company
U
UnitedHealth Group
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