Customer Service Representative Team Lead
DSV
Lockbourne, Ohio, US
About the Role
DSV - - Responsibilities: Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling; Interact with management and warehouse personnel to establish service criteria and meet customer requirements; Follow up with customers and other departments to resolve invoice problems and discrepancies; Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling; Audit air bills for completeness and accuracy and reconcile driver pickup and delivery manifests
Responsibilities
- Interact with customers and warehouse personnel to establish service criteria
- Follow up with customers to resolve invoice discrepancies
- Audit shipment paperwork for accuracy
Required Skills
customer service
team leadership
logistics coordination
shipping documentation
problem resolution
Keywords
Customer Service
Team Lead
Logistics
Freight
POD
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