Customer Service Representative
Staffmark
San Diego, California, US
About the Role
Staffmark - - Responsibilities: Respond to customer inquiries regarding products, services, billing, and account information; Resolve customer complaints by processing refunds, exchanges, or billing adjustments; Follow up with customers regarding claim investigations and issue resolutions; Escalate unresolved concerns to appropriate departments for further review; Maintain accurate records of customer interactions, complaints, and actions taken
Responsibilities
- Respond to customer inquiries regarding products, services, billing, and account information
- Resolve customer complaints by processing refunds, exchanges, or billing adjustments
- Escalate unresolved concerns to appropriate departments for further review
Qualifications
- Experience with customer support
- Problem-solving skills
- Strong communication abilities
Required Skills
customer service
call center
data entry
CRM software
billing knowledge
Interested in this role?
Apply now and take the next step in your career.