Customer Service Representative Small Business
Wells Fargo
Phoenix, Arizona, US
About the Role
Wells Fargo - 2202 West Rose Garden Lane - Responsibilities: Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment; Interact with customer service team and perform moderately complex customer support tasks; Manage risk by following all policies and procedures and staying abreast of changes to them; Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed; Receive direction from customer service supervisor and escalate non-routine questions
Responsibilities
- Interact with customer service team and perform moderately complex customer support tasks
- Receive direction from customer service supervisor and escalate non-routine questions
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities
Qualifications
- Previous or current experience in customer service preferred?
- Excellent communication skills
- Ability to multitask in a fast-paced environment
Required Skills
customer service
communication
problem-solving
multitasking
empathy
Keywords
customer service
financial services
digital banking
high-volume support
empathy
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
2 weeks ago
Location
Phoenix, Arizona, US
Category
Service and support, Customer support and care, Financial services support
About the Company
Wells Fargo
financial services
San Francisco, United States
215000 employees
122.3B
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