Customer Service Representative - Shelton, Ct
Hubbel
Shelton, Connecticut, US
About the Role
Hubbel - - Responsibilities: Handle customer inquiries via telephone, email and live chat in a high-volume environment; Provide knowledgeable answers on product pricing, availability, and shipment tracking; Process requests for proof of delivery and product returns; Document and update customer records based on interactions; Educate customers regarding self-serve resources and route inquiries to appropriate teams
Responsibilities
- Handle customer inquiries via telephone, email and live chat in a high-volume environment
- Process requests for proof of delivery and product returns
- Educate customers regarding self-serve resources and route inquiries to appropriate teams
Qualifications
- 4 year degree or equivalent experience
- on-the-job training provided
- communication skills
Required Skills
customer service
product knowledge
problem solving
data entry
multi-channel support
Keywords
customer service
base salary
remote possible
live chat
phone support
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