Customer Service Representative
Molly Maid
Richmond, Virginia, US
About the Role
Molly Maid - 8132 Forest Hill Avenue - Responsibilities: Grow and retain customers Answer phone calls with a smile and book estimates and cleans for our valued customers.; Communicate with customers and leads in a friendly, positive, and professional manner Show customers you care about their home; make a connection and you'll win.; Promote our culture and team Embrace our culture of teamwork and let your positive attitude energize the team.; Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
Responsibilities
- Book estimates and cleans for our valued customers
- Engage with customers and leads
- Follow up to ensure resolution
Qualifications
- Experience in customer service
- Strong communication skills
- Ability to multitask and manage phone/email
Required Skills
customer service
phone handling
communication
problem solving
relationship building
Keywords
customer service
SLA
phone support
CRM
relationship-building
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
1 week ago
Location
Richmond, Virginia, US
Job Type
Full-time
Work Mode
Onsite
Category
Customer support service, Business services, Client management
About the Company
M
Molly Maid
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