Customer Service Representative - Fargo Airport
Enterprise Mobility
Fargo, North Dakota, US
About the Role
Enterprise Mobility - - Responsibilities: Meet and greet customers in a professional, friendly, and timely manner; Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services; Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment; Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information; Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Responsibilities
- Greet customers in person and over the phone
- Explain rental terms and vehicle features
- Assist with reservations and rate quotes
Qualifications
- High school diploma or equivalent
- customer service experience preferred
- communication skills
Required Skills
customer service
bilingual is a plus
sales proficiency
problem-solving
Keywords
customer service
rental
enterprise mobility
airport
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