Customer Service Representative
CVS Health
Plantation, Florida, US
About the Role
CVS Health - - Responsibilities: Actively listen and be an advocate for customers, understand their needs and provide guidance and support; Resolve customer inquiries and issues efficiently while documenting all interactions; Educate customers about available resources and assist them in navigating their options; Anticipate customer needs and provide proactive solutions to enhance satisfaction; Collaborate with team members and other departments to address service issues and improve outcomes
Responsibilities
- Provide guidance and support to customers
- Document interactions and resolve inquiries
- Collaborate with team to improve outcomes
Qualifications
- 1-2 years customer service experience (implied)
- strong communication skills
- ability to navigate resources
Benefits
Employee benefits information may be available
Career growth opportunities
Required Skills
Active listening
problem solving
customer advocacy
team collaboration
documentation
Keywords
customer service
communication
problem solving
healthcare
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
5 days ago
Location
Plantation, Florida, US
Job Type
Full-time
Work Mode
Onsite
Category
Customer support service, Frontline customer service, Healthcare customer service
About the Company
CVS Health
hospital & health care
Woonsocket, United States
219000 employees
372.8B
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