Customer Service Manager
Wendy's
Ellsworth, Maine, US
About the Role
Wendy's - 187 High Street - Responsibilities: Create a service culture designed to Delight Every Customer; Inspire the restaurant team to deliver a customer-centered service culture; Lead the planning process for daily operations to guarantee each shift delivers the best customer service; Be the expert on executing great huddles to communicate priorities to restaurant teams; Identify opportunities with Restaurant Management to optimize efficiencies and profitability
Responsibilities
- Lead daily operations to ensure best customer service
- Coordinate team huddles and priorities for service excellence
- Identify opportunities to optimize efficiencies and profitability
Qualifications
- Experience managing customer service teams
- Strong leadership and communication
- Ability to optimize operations and profitability
Required Skills
customer service management
team leadership
operations planning
staff development
huddle facilitation
Keywords
customer service
team leadership
hospitality
restaurant operations
communication
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