Customer Service & E-commerce Associate Team Leader (customer Service, In-store Shopper Assistant Department Manager)
Whole Foods Market
Jackson, Wyoming, US
About the Role
Whole Foods Market - - Responsibilities: Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.; Establishes clear expectations for balancing in-store customer service and completing online orders.; Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.; Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.; Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
Responsibilities
- Delivers outstanding customer experience
- Monitors in-store and online customer flow
- Develops and coaches team members
Qualifications
- Experience supervising or leading a team
- Strong customer service skills
- Knowledge of in-store and online order fulfillment
Required Skills
customer service
team leadership
training/coaching
inventory/order fulfillment
Keywords
customer service
e-commerce
team leadership
retail
store operations
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