Customer Service & E-commerce Associate Team Leader (customer Service, In-store Shopper Assistant Department Manager)
Whole Foods Market
Columbia, South Carolina, US
About the Role
Whole Foods Market - - Responsibilities: Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service; Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers; Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget; Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover; Maintains Team Member safety and security standards
Responsibilities
- Delivers customer experience and ensures team delivers service
- Monitors customer flow and assigns service tasks
- Coaches and mentors team members
Qualifications
- Experience in customer service
- Leadership/supervisory experience
- Knowledge of store operations and labor planning
Required Skills
customer service
team leadership
coaching
risk and safety
store operations
Keywords
customer service
e-commerce
team lead
department manager
store operations
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