Customer Relations Representative Ii
Raising Cane's
Plano, Texas, US
About the Role
Raising Cane's - 6800 Bishop Road - Responsibilities: Assist Level I Representatives with escalations and overflow volume; Respond to social media and online reviews to recover customers and protect brand; Coordinate with Restaurant Support Office teams on higher level tasks (refunds, escalations); Conduct routine quality assurance reviews to identify coaching opportunities and improve training; Maintain effective task management and clear communication with internal partners
Responsibilities
- Assist Level I Representatives with escalations and overflow volume
- Respond to social media and online reviews to recover customers and protect brand
- Coordinate with Restaurant Support Office teams on higher level tasks (refunds, escalations)
Qualifications
- experience in customer service
- communication skills
- problem solving
Required Skills
customer service
communication
issue escalation
brand protection
quality assurance
Keywords
Customer Relations
Representative
Escalations
Social media
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Plano, Texas, US
Job Type
Full-time
Work Mode
Onsite
Category
Customer support service, Client relations, Customer experience management
About the Company
R
Raising Cane's
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